Article 1 - Definitions
Article 2 - Company Identity
Article 3 - Scope of Application
Article 4 - The Offer
Article 5 - The Contract
Article 6 - Right of Withdrawal
Article 7 - Withdrawal Costs
Article 8 - Exceptions to the Right of Withdrawal
Article 9 - Price
Article 10 - Conformity and Warranty
Article 11 - Delivery and Performance
Article 12 - Long-Term Transactions: Duration, Termination and Renewal
Article 13 - Payment
Article 14 - Complaints Procedure
Article 15 - Disputes
Article 16 - Products or Services
Article 17 - Contact
The following terms apply in these conditions:
Withdrawal Period: The period within which the consumer may exercise the right of withdrawal.
Consumer: A natural person not acting for commercial purposes who concludes a distance contract with a trader.
Day: Calendar day.
Long-Term Transaction: A distance contract relating to a series of products and/or services whose delivery and/or purchase obligations extend over time.
Durable Medium: Any means that enables the consumer or trader to store information in a way that allows future access and unchanged reproduction.
Right of Withdrawal: The possibility for the consumer to withdraw from the distance contract during the withdrawal period.
Trader: A natural or legal person offering products and/or services to consumers at a distance.
Distance Contract: A contract concluded within a system organised by the trader for selling goods and/or services at a distance, using exclusively one or more means of distance communication, until the contract is concluded.
Means of Distance Communication: Means that can be used to conclude a contract without the consumer and trader being physically present at the same time.
General Terms and Conditions: The current general terms and conditions of the trader.
Trade name: Cedar-Wear
Chamber of Commerce number: [to be completed]
VAT number: [to be completed]
E-mail: contact@cedar-wear.com
Physical address: [to be completed]
(same as French version – fully translated, explaining that these terms apply to all offers, sales contracts, etc.)
(translated version: offer validity, product descriptions, images, obligations, customs/VAT responsibilities, etc.)
(translated version: when a contract is concluded, confirmation process, electronic security, trader’s right to reject orders, information provided to consumer, availability of products, modifications to T&C.)
For product purchases, the consumer has the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period begins the day after receipt of the product.
(conditions on handling the product, return requirements, deadlines, etc.)
If the consumer exercises the right of withdrawal, they must cover the return shipping costs.
Refunds are made within 14 days after notification of withdrawal, provided the product has been returned or proof of return is supplied.
(extra conditions on cancellations, credit card fees, non-refundable packaged/shipped orders, etc.)
The right of withdrawal cannot apply to:
Custom-made products or personalised goods
Goods that cannot be returned due to their nature
Goods that may deteriorate quickly or expire
Newspapers, magazines
Sealed audio, video, or software once unsealed
Hygiene products once unsealed and damaged
For services, the right of withdrawal may not apply if the service has started with explicit consumer consent before the withdrawal period has expired.
(translated: no price increases during offer validity, exceptions for VAT/tax, possible fluctuations due to financial markets, handling of import VAT & customs duties, printing errors not binding.)
Cedar-Wear guarantees that products/services comply with the contract, description, reasonable safety and usability requirements, and applicable laws. Warranty does not cover misuse, unauthorised repairs, abnormal conditions, etc.
Orders will be executed with due care. Delivery address is as provided by the consumer.
Orders must be fulfilled within 30 days unless otherwise agreed. If delivery is delayed, the consumer may cancel the order without cost.
Risk of damage/loss transfers to the consumer upon delivery.
(translated: termination rights, rules for renewals, trial subscriptions, etc.)
Payment is due within 7 business days unless otherwise agreed. Errors in payment info must be corrected immediately. Non-payment may lead to reasonable costs charged to the consumer.
Complaints must be submitted in writing within 7 days after discovery of defects. Cedar-Wear will respond within 14 days. If more time is needed, the consumer will be informed.
If no solution is found, mediation may follow.
Contracts governed by these terms are subject exclusively to Dutch law, even if the consumer resides abroad.
Some products/services may only be available online and in limited quantities. Returns/exchanges are subject to our return policy.
Discount codes offered for size-related exchanges are non-refundable.
Cedar-Wear is not liable for variations in colours or minor size deviations (3–7 cm for clothing, 1 cm for shoes).
Delivery failures, incorrect addresses, lost packages, reshipment policies, and exclusions for hygiene products are detailed in this section.
For questions or complaints regarding our privacy policy or terms, please contact:
📧 contact@cedar-wear.com
Trade name: Cedar-Wear
Chamber of Commerce number: [92710921]
VAT number: [to be completed]
Physical address: [to be completed – no visiting or return address]
